PRESS RELEASE: The Cog Railway and Bretton Woods Vacations Announce Strategic Partnership for Enhanced Call-Handling Services (October 21, 2024)
The Cog Railway, an iconic New Hampshire attraction, and Bretton Woods Vacations, a premier vacation rental service, are pleased to announce a new partnership that aims to streamline customer service for those reserving Cog tickets by phone. This service is a natural extension of their existing partnership where Bretton Woods Vacation is the exclusive provider of Stay and Ride lodging packages.
Under this new agreement, Bretton Woods Vacations will manage call-handling services for the Cog Railway, assisting customers with purchasing or modifying tickets. By leveraging Bretton Woods’ efficient call center operations, this partnership ensures that guests will receive prompt and personalized assistance when booking their Cog Railway experience.
“We’re happy to be working with Bretton Woods Vacations to enhance our customer service,” said Rob Arey, Marketing Director of The Cog Railway. “Their team will ensure that every inquiry, whether for purchasing or modifying a ticket, is handled with care and attention, helping us maintain the high standard of service our passengers expect.”
In addition to call-handling services, the partnership introduces a collaborative marketing initiative aimed at promoting the “Stay and Ride” packages. These exclusive offers combine accommodations through Bretton Woods Vacations with an unforgettable ride on The Cog Railway.
Alex Foti, President of Bretton Woods Vacations, expressed excitement about the collaboration: “This partnership allows us to provide a seamless experience for guests from start to finish and easy access to one of New Hamphire’s most beloved attractions. Whether it’s booking a vacation home or reserving a seat on The Cog Railway, we’re dedicated to ensuring that every part of their journey is smooth and enjoyable.”
This strategic alliance not only strengthens customer service operations but also provides visitors with an enhanced, all-in-one adventure that combines the natural beauty of the White Mountains with the historic allure of The Cog Railway.
For more information about “Stay and Ride” packages or to book your next adventure, contact Bretton Woods Vacations at 603-389-2121.
About The Cog Railway: Established in 1869, The Cog Railway is the world’s first mountain-climbing cog railway, offering passengers a unique journey to the summit of Mount Washington. Known for its spectacular views and rich history, The Cog Railway continues to be a premier attraction in New England. Their website is www.thecog.com.
About Bretton Woods Vacations: Bretton Woods Vacations is a leading vacation rental service in the White Mountains, providing a large variety of accommodations for travelers seeking an escape into nature. With properties located near Mount Washington and Bretton Woods Ski Resort, they offer the perfect base for year-round outdoor adventures. Their website is www.brettonwoodsvacations.com.
