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FAQS

  • Can we use the facilities at the Mount Washington Hotel?

    Unfortunately, the Mount Washington Hotel is owned by Omni corporation and access to the swimming pool and gym are limited to hotel guests only. However, all visitors are allowed to participate in the activities offered by the resort (fees apply) and purchase day passes to the fabulous Spa.

  • Where can we go swimming?

    In the winter, the water park at the Red Jacket in North Conway is a great option for families with kids! In the summer, there are lots of swimming holes nearby - from Fabyan's Crossing, at the ski area base, where you can rent tubes to float on the Saco river, to the renowned and scenic swimming holes of Upper Falls and Lower Falls. In addition, the water park at Santa's Village is always a hit with the little ones!

  • Can we get discounted ski tickets?

    As a lodging partner of the Bretton Woods ski area, our guests have access to discounted lift tickets through the partner program. However, please note that the program has currently been discontinued by Omni due to Covid restrictions, and we do not know when/if it will resume.

  • What is the cancellation policy?

    - up to 60 days prior to check-in, guest will receive a full refund of the amount paid, minus the credit card processing fee (if applicable), and a $100 administrative fee.  - starting 60 days up to 31 days prior, guest will receive a 50% refund of the total trip amount. The credit card processing fee is not refundable.  - from 30 days to check-in, only the cleaning fee and any extra guest or pet fees will be refundable These policies are strict. TRIP INSURANCE IS ALWAYS RECOMMENDED!

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